1. Information About Us
1.1 www.zpnenergy.com is a site operated by ZPN Energy Limited (“We”). We are registered in England and Wales under company number 09391462 and have our registered office at The Proving Factory, Gielgud Way, Coventry CV2 2SZ. Our main trading email address info@zpnenergy.com Our VAT number is 214413255.
1.2 We are a limited company.
2. Accessing Our Site
2.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
2.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
2.4 When using our site, you must comply with the provisions of this acceptable use policy.
2.5 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.
3. Intellectual Property Rights
3.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved ©2021.
3.2 You may print off one copy and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
3.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
3.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
3.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
3.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made
4. Reliance
4. Reliance on information posted Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
5. Site Changes
5. Our site changes regularly. We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
6. Our Liability
6.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
6.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
6.1.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it whether caused by tort (including negligence), breach of contract or otherwise, even if 
foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
6.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law
7. Information
7. Information about you and your visits to our site. We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
8. Transactions
8. Transactions concluded through our site Contracts for the supply of Goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.
9. Uploading Material To Our Site
9.1 Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in this acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
9.2 Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
9.3 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
9.4 We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in this acceptable use policy.
10. Viruses, Hacking and Other Offences
10.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
10.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
10.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
11. Linking To Our Site
11.1 You may link to our home page and or News, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.2 You must not establish a link from any website that is not owned by you.
11.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in this acceptable use policy.
11.4 If you wish to make any use of material on our site other than that set out above, please address your request to info@zpnenergy.com
12. Links From Our Site
12. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Trademarks
14. ZPN Energy® ZPN ZAPSPOT™ ZPN ZUPA™ ZPN HUBZ™ZAPME™EVIE™ are trademarks of ZPN Energy Limited. This website is © Copyright ZPN Energy 2020.
15. Variations
15. We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
16. Your Concerns
16. If you have any concerns about material which appears on our site, please contact info@zpnenergy.com 

How Your Personal Information May Be Used
Use of personal information under UK data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy. An explanation of the scope of the grounds available can be found here.

The main uses of your information are:

Customer Support and Marketing – to respond to enquiries and to bring you news and offers.

ZPN® uses your personal data for customer care and for personalised communications of ZPN® product and service information, with your consent where necessary. For these purposes, ZPN® may transmit this data to authorised distributors or agents and other authorised companies.
In order to ensure that you receive relevant and personalised communications, we will use some of your data to create an individual customer profile and we may share your personal data between ZPN® companies, authorised distributors, agents and other suppliers of ZPN® branded products and services where relevant. This may include data you have provided to these companies, or which is generated by your use of ZPN® products, for example, contact details, preferences, customer history, vehicle usage data, app usage and online behaviour.

ZPN® Sales & Services – to process your sale, configure and supply charging services electric vehicles

ZPN® will obtain Contact Details, Site Configuration Details, Vehicle Technical Information and Sales and Services Information when you engage with us as part of the sale or service and will use it to provide the services you request and notify you of issues in relation to your contract.

This information may be accessed by ZPN® or its agents to troubleshoot technical or other issues relating to the delivery of these services.

The above-mentioned controllers may also receive limited Vehicle location information during the maintenance process which will be used only in accordance with location information safeguards.

EVIE™ – to provide and perform digital services in the vehicle.

ZPN® receives information from these digital services, such as:

The ZPN® Electric Vehicle Information Exchange [EVIE] protocol may collect Contact Details, Vehicle Location Information as well as Device and Service Usage information which ZPN® use in accordance with the detailed service descriptions for each element of the services set out in the EVIE services policy.

ZAPME™ APP – to provide digital and charging services relating to the vehicle through a mobile device.

ZPN® may obtain Contact Details, Device and Vehicle location information as well as Device and Service Usage information through the provision of the ZAPME APP which it uses in accordance with the privacy policy and location information safeguards.

Compliance with legal requests for your information – to comply with our legal obligations to law enforcement, regulators and the court service.

We may be legally required to provide your information to law enforcement agencies, regulators, courts and third party litigants in connection with civil or criminal proceedings or investigations anywhere in the world. Where permitted, we will direct any such request to you or we may notify you before responding unless to do so would prejudice the prevention or detection of a crime.
Legal Grounds For Processing Of Your Personal Information
The use of your information set out above is permitted under UK data protection law on the basis of these principal legal grounds:

Where you have consented to the use (you will have been presented with a consent form in relation to any such use and may withdraw your consent at any time through the ZPN® Information Centre

1. on 0800 0096 208 (calls are free of charge plus your phone company’s access charge)

2. or sending an email to info@zpnenergy.com

3. or by writing to us at: ZPN®, THE PROVING FACTORY, GIELGUD WAY, COVENTRY CV2 2SZ

Where necessary to enter into or perform our contract with you

Where we need to use it to comply with our legal obligations

Where we use it to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights (our legitimate interests include promoting ZPN® business and tailoring news to your information supplied, research and development of electric vehicle related products and services, detecting fraud and criminal activities).

There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavours to identify the ground and communicate it to you as soon as possible after becoming aware of the new basis.
Third Parties To Whom We May Transfer Your Data
Personal information which we collect may be transferred to or accessed by third parties on our behalf, with your consent where necessary. The types of third parties apart from ZPN® are:

Marketing and research companies who run and manage marketing and research campaigns

Event companies who run and manage sponsored events

ZPN® customer support

ZPN® distributors or agents who provide services to you

IT providers who provide us systems and services for customer support

Card Payment Services providers who operate payment platforms

Logistics and courier companies who may transport items to you

Companies who provide transport to you or offer you mobility services (e.g. private hire drivers)

Law firms who provide legal advice to us (e.g. where there is a customer dispute)

This is only shared in a secure manner, using a consistent security protocol. When we share with other parties we ensure that they only use your personal data for the purpose it was collected and do not allow them to abuse this agreement. ZPN® may also transfer your personal information to a third party without your consent if it is in its legitimate interest or if there is a contractual obligation to do so. For example, ZPN® may pass on your personal details to a third party debt recovery agent if you fail to make the payments.
Who May We Share Your Information With
ZPN® is a multi-national company. Your personal information may be accessed by our staff, agents or contractors from a country outside the European Economic Area (EEA) for any of the purposes set out in this policy. These countries may have in place data protection laws which may be of a lower standard than in the EEA. We will ensure that any of your information that is accessible outside the EEA is handled subject to appropriate safeguards.
Certain countries outside the EEA, such as Canada and Switzerland, have been approved by the European Commission as providing essentially equivalent protection to EEA data protection laws and therefore no additional legal safeguards are required. In countries which have not had such approval, we will either ask for your consent to the transfer or transfer it subject to European Commission approved contractual terms that impose equivalent data protection obligations directly on the recipient unless we are permitted under applicable data protection law to make such transfers without such formalities.
How Do We Collect Your Personal Information
These are the main ways we collect your information:

If you contact us directly via our websites or via our customer hotlines to request information about our products and services

If you buy a product or service directly from us

If you reply to our direct marketing campaigns

If your contact details are transferred from authorised centres or other third parties

If your vehicle data (incl. vehicle identification number) is transferred to ZPN® while you are having your vehicle charged or you are charging it at home

If other ZPN® legal entities or business partners transfer your personal data to usIf we acquired your personal data from other sources, for example social media sites

If you give information on behalf of someone else you must ensure that you have their permission and that they have been provided with this information before doing so

If you are under 16 please do not provide us with any of your information unless you have the permission of your parent or guardian
How Do We Keep Your Information Safe
We use technical and organisational security measures including encryption and authentication tools to protect your personal information, against manipulation, loss, destruction, and access by third parties.

Although data transmission over the Internet or website cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements. Our main security measures are:

Tightly restricted access to your data on a “need to know” basis and for the communicated purpose only

Transferred collected data only in encrypted formHighly confidential data stored only in encrypted form

Firewall protection and IT systems to prohibit unauthorised access e.g. from hackers

Permanently monitored access to IT systems to detect and stop misuse of personal data

If you have a personal password which enables you to access certain parts of our website or any other portal, app or service we operate, do not forget your responsibility for keeping this password confidential. We ask you not to share your password with anyone.
What Information May Be Collected About You
The following types of personal information about you may be collected:

Contact Details, Name, Address, Phone numbers, Email address, Personal interests

Information you provide us about your interests Including the type of vehicles you are interested in

Website and Communication usage

How you use our website and whether you open or forward our communications, including information collected through cookies and other tracking technologies (our Cookies Policy).

Sales and Services Information
How Long Do We Keep Your Information
We retain your information only as long as is necessary and only for the purpose for which we obtained them. We restrict access to your information to only those persons who need to use it for the relevant purpose.

Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.

Use for marketing: We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for.For example, used to perform a contract: In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus six years to deal with any queries or claims thereafter.

EVIE and ZAPME APP: We set out how long we retain Charging location and Device Information in relation to each charging service provided in the relevant service descriptions.

Where claims are contemplated: In relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain that data for as long as that claim could be pursued.